Shipping & Returns

 

Free Shipping Policy

We offer free shipping on select products, primarily including long-term storable foods and survival kits. For other products, a shipment fee may apply. Please note that free shipping only applies to the continental United States, and excludes Alaska and Hawaii.


Payment Information

Your payment is taken at time you order. Credit cards and PayPal requests are charged the day you place your order. If you are paying with an echeck, the ACH withdrawal will take place 24–72 business hours following the date you placed your order. If you pay with a check or money order, your order will be released when funds have cleared our bank. Once your order has been paid or as we call it approved, your order date is locked and Offgrid Outpost will package and ship your order as soon as possible.

Cancellation policy

In the event that you decide to cancel your order before it has shipped, we will refund your full order amount including shipping. If your order has been shipped, you may return any unopened product at your expense within 20 days for a refund based on the product sales price less a 5% restocking fee (shipping costs are non-refundable).

Before you ship your return, please contact us at online@offgridoutpost.com or at our main office 888-750-4743 to obtain your return authorization number. All refunds will be issued once the returned product has arrived to the warehouse. We will do our best to process the refund using the method of initial payment, but in certain instances the refund may need to be issued in the form of a check which will be send via post mail.

Satisfaction Guarantee

We are confident in the quality of the products offered at Offgrid Outpost and want you to be satisfied with your purchase. If anything fails to meet your expectations, please call 888-750-4743 and we will do our best to address any issues or problems. All products sold by Offgrid Outpost meet the highest processing and packing standards. If there are damaged or defective items, please notify us within 30 days of delivery and they will be replaced absolutely free of charge.

To initiate a return, please fill out form here.